Questions & Answers
In this article we have collected answers to questions that are most often of interest to our customers.
Do you sell brand medicines or generic pills?
We offer both generic and branded types of medication. You may order any version, though generic production is many times cheaper due to the lack of promotions, which inflates the cost of a good. Generic brands are designed to be substitutes for more expensive brand-name goods.
What is a generic and why is it so cheap?
Generic is a copy of the original product, which is released by well-known Indian pharmaceutical companies. They always acquire patents, strictly control the production process, ensuring that the composition of each generic is identical to the original. And the low price is due to the fact that these companies should not conduct advertising campaigns worth several million dollars, so they manage to save money, rather than overpay.
Why does the name printed on the pill differ from the branded one?
The name you see printed on the pill is the active ingredient used there. The contents of generic pills are absolutely the same as in the branded versions. The only difference is in the name. Manufacturers of generic drugs cannot use brand names on their pharmaceuticals as that would be the breach of copyright while using the well known ingredients is absolutely legal.
Why does the shape of the pill differ from the shape of the branded one?
Shapes differ for exactly the same reason as listed in the question above. The shape of the pill is the intellectual property of the manufacturer and reproducing it will qualify as a breach of copyright as well.
In what form is the order delivered?
All orders are delivered in opaque packaging without any inscriptions.
Will the list of drug names in your pharmacy be updated?
Our list of drugs is constantly updated. If you need a drug that is not on our list, you can tell us about this product, and we will try to add it as soon as possible.
Who produces drugs?
All generics that are sold in our online pharmacy are tablets made by official Indian pharmaceutical companies. They supply such medicines to many countries.
Are the products you offer FDA approved?
The products we sell are manufactured and shipped from India. All of them are approved by INDIAN FDA for export.
What happens when you create your order?
Your order is sent through our ordering system to a licensed physician who reviews your request. When your order is approved, the doctor will write down your prescription, and our order system will ensure that it is sent to the pharmacy, where it will be collected and sent.
How methods can I pay for an order? Do you accept cheques, Paypal, cash?
We accept only credit cards, E-Checks and Cryptocurrencies. This way we can process your order within a very short period of time. As soon as your payment is approved by our processing centre, your merchandise is ready to be packed and sent out.
What credit cards do you accept?
We accept Visa, MasterCard and AmEx.
When will my credit card be charged?
Your credit card will be charged as soon as your order is processed and accepted by our billing department.
We are fully dedicated to your privacy and security. Rest assured that our online ordering system uses the latest security encryption technology to ensure the confidentiality of your personal data and your credit card information. All of our computer systems undergo regular security checks to ensure that our ordering system is properly protected.
Is there a guarantee of product quality?
Our pharmacy guarantees the high quality of each drug. We always make sure that all our products are fully consistent with state standards. We also remind customers that some scammers may be called by the name of the pharmacy and sell fakes. To distinguish it from a quality generic, you need to look at the packaging. The original product is always in a thick, opaque envelope and instructions must be attached to it.
What to do if the pills do not work?
If you buy the drug from us, then this simply will not happen. We are engaged in the sale of only high-quality certified medicines, which are produced in enterprises using the latest equipment and modern technological developments. Therefore, we guarantee one hundred percent effect. If our buyer is sure that the purchased product is still not working, he has every right to send us the remaining tablets. We will refund the money as soon as we receive the package.
What is your cancellation policy?
You may cancel your order before it has been shipped. If the order has already been shipped we cannot cancel your order and issue a refund immediately. Please refer to the current cancellation policy in the terms & conditions section of our order page for more information.
What is SSL Encryption and why is it required?
SSL Encryption or Https is a technique used to safeguard private information which is sent via Internet. To prove the site's legitimacy, the SSL encryption uses a PKI (Public Key Infrastructure) - public/private key, to encrypt IDs, documents, or messages to securely transmit the information in the World Wide Web. In order to show that our transmission is encrypted, most browsers will display a small icon that would look like a pad "lock" or a key and the URL begins with "https" instead of "http". SSL Encryption or https from a digital certification authority will help secure the web site with confidential information on web.
Do you have any age restriction?
Unfortunately, we do not sell the goods to persons less than 18 years old.
How do you ship orders?
We can offer 2 shipping methods at the moment:
EMS shipping and International Registered Air Mail.
To what countries do you ship?
We ship worldwide.
What if my order is delayed at customs?
If you have any problems with getting your order, please let us know and we will resolve the problem.
What am I to do if the package is damaged when I receive it or if it is missing?
In this case you are to contact our support team and notify of the problem. We will either resend the package or refund your payment. See our policies section.
When will my package arrive?
We offer two types of delivery - Air Mail (US Postal Service for USA customers) and Courier Delivery. The usual waiting time for Air Mail shipping is 2-3 weeks (package may be delivered earlier). The EMS Courier Delivery waiting period is 5-9 business days.
I haven't received a confirmation mail. Why?
There may be two reasons. You may have provided incorrect e-mail address during order procedure. Also confirmation email might have been blocked by spam filter. Your mailbox may be also overfilled.
My payment is declined. What is the reason?
Please, make sure, you have provided the correct payment information, your credit card company allows you to make online payments and there are enough funds to cover the current transaction.
May I change the type of shipping?
Packages are sent within 24 hours after order placement. If you decide to change the shipping type, please contact our support department. There is no way to change delivery type, when the package has already been sent.
Will I have to sign for the package?
If you are not at home at the time of delivery and there's nobody to sign instead, you will be left a notice to collect the package at your local post office.
Is there any way to track my order?
You may check the order status if you log into our support site. Also we provide tracking information for all packages shipped via Courier. Within several days after shipping the package, you will receive your tracking number and the web-link to check the status online.
I have waited for the stated time period and haven't received my package.
Air mail shipping shouldn't take more than 4 weeks and Courier over 10 days. If you still haven't received the package, please contact your post office, the package may be there. If there is still no package, please contact our shipping department.
I received one part of the order, where is the rest?
If you have placed a large order, we may have divided it into to several packages during shipping. Please, wait for the other package arrival.